![]() Select the radio button next to I have a smartphone or tablet and can download the free Duo Mobile app. ![]() A new batch of passcodes will invalidate all old passcodes, so it's probably best to delete the old message when a new one comes in. If you have not already configured a device with Duo Mobile, you will use the passcode you received through text on April 29. You can have new passcodes sent to you at any time. To authenticate using an SMS passcode, click the Enter a Passcode button, type in a passcode you received from Duo via text message, and click Log In.ĭuo keeps track of which SMS passcodes you've already used in your batch, letting you know which one to use next. Sending multiple passcodes at once lets you use those passcodes to authenticate multiple times when you may not have cellular service. Visit the page in an incognito or private window. If this is the first time you are using Duo, see Set your default Multi-Factor Authentication Device. The number of SMS passcodes sent in one batch is defined by your administrator (ten maximum). When you get a new device that has the same phone number, download and install the Duo Mobile app onto the new device and follow the steps below. The Duo Prompt's status bar indicates the passcodes were sent to your phone. To have Duo text you a batch of passcodes click the Text me new codes button after clicking Enter a Passcode (or type "sms" in the "second password" field). You can authenticate using a passcode texted to your phone. The Duo Prompt's status bar also tells you how to approve the request over the phone. The status bar at the bottom of the Duo Prompt updates at each step of the process.Īnswer the call and listen to the instructions to authenticate. Phone CallĬlick the Call Me button on the Duo Prompt (or type "phone" in the "second password" field if you don't see Duo's interactive prompt) and Duo will call your phone. Use Any Cell Phone or Landline with the Traditional Duo Promptĭuo works with all cell phones and landlines by supporting authentication via phone call and SMS passcodes. Click WebAuthn & U2F in the submenu under 2FA Devices on the left. WebAuthn & U2F: Log in to the Duo Admin Panel. Click Delete Hardware Token in the upper right side of the page. ![]() Has your organization enabled the new Universal Prompt experience? See the Universal Prompt guide for more information and instructions. Disassociate the user from the hardware token by clicking the trash icon to the right of the users name (see screenshot above).
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